American Consumer Credit Counseling, also known as Consumer Credit, has been in the credit and debt consolidation industry for more than 26 years now. Consumer Credit is a non-profit organization that provides credit counseling and debt management programs. They are available nationwide and they do not require a minimum debt requirement. Consumer Credit offers a free consultation with a certified counselor. Additionally, they are accredited with the NFC and AICCCA.

The Good

  • Free consultation with certified counselors
  • Accredited with NFC and AICCCA
  • No minimum debt requirement

Free Consultation

Consumer Credit offers a service that can help people regain a sense of control over their finances by offering a professionally trained and certified counselor to meet the individual needs of customers held down by their unsecured debt. They reassure those under economic strain by offering a toll-free number for a consultation to determine if their services can help their situation. Counseling sessions are offered free of charge and are customized to each individual to assess the financial hardship of each customer. The certified counselor will help the customer paint a picture of their current financial state by reviewing income, assets, and expenses. In the end, they will create a budget which will work to meet the needs of families battling debt.

Accreditations

Consumer Credit is accredited by the AICCCA and NFC. This indicates that Consumer Credit is dedicated to the best practices in the industry. These accreditations guarantee a level of quality services and business practices. It is good to also keep in mind that all of Consumer Credit’s credit counselors are certified.

The Bad

  • No ISO certification
  • Lack of transparency
  • No outline of risks

No ISO Certification

With no ISO 9001 certification, we cannot confirm that Credit Counseling undergoes regular independent audits to verify if they are operating legitimately as a non-profit organization. This is not a deal breaker, but it is still nice to have reassurance as a consumer who is looking to enroll with them.

Lack of Transparency

Consumer Credit doesn’t disclose what their average interest rates are on their debt consolidation programs. This is a vital piece of information when it comes to making a decision whether to enroll with them or not. This lack of information makes it impossible for customers to compare them with the competition. There is also a lack of information about upfront and monthly fees.

No Outline of Risks

The company would be doing a good thing by outlining the risks involved with debt consolidation. Unfortunately, this information isn’t available, but customers do have an option to cancel services at any time with incurring a penalty. However, it is crucial to understand that one might still incur penalties with creditors such as interest rate spikes and late fees associated with being added back to old accounts.

The Bottom Line

Consumer Credit is well accredited, available nationwide, and provides certified counselors to guide the customer every step of the way. Nonetheless, we are put off by the lack of transparency in their interest rates and fees. That time we do not recommend working with Consumer Credit.

 

 

About Consumer Credit

American Consumer Credit Counseling is a non-profit credit counseling agency that provides customers with a credit counselor to create a debt management plan. This plan helps customers consolidate their debt into one monthly payment with lower interest rates. Consumer Credit disperses this monthly payment to all of the creditors accordingly. Credit Counselors also offers different financial counseling services like credit, bankruptcy, housing, and student loans.