Century Support Services is owned and operated by Debt Away LLC, a leading debt management company. It provides millions of struggling Americans with an alternative solution to bankruptcy and debt consolidation, and in this guide to Century Support Services we'll discuss whether the services they provide are worth your while and whether they can compete in what is a very saturated and competitive sector.

Century Support Services

About Century Support Services

Century Support Services specializes in debt negotiation and over the years it has helped thousands of families achieve financial security, giving them the freedom they need and deserve. There are a few limitations on their services and some issues that also need to be addressed. Keep reading to learn more from our Century Support Services review.

Basic Information

  • Address: 2000 Commerce Loop Ste 2111, Irwin, PA 15642-8111
  • Web Address: http://www.centuryss.com/
  • Date of Founding: 11/19/2012
  • Contact Number: (888) 913-8784
  • BBB Accredited? No.

The Company

Century Support Services were founded in 2012. They are a private company with an estimated turnover of around $30 million. That's a huge sum of money for a company that has only been doing business for 5 or 6 years at the time of writing, and it shows just how much of an impact Century Support Services have made in this sector.

One of the few downsides of Century Support Services is the fact that they are not accredited by the BBB. But at the same time, this is not entirely unusual for relatively new companies in the debt settlement sector and it shouldn't concern you too much.

The Services

Century Support Services is a debt settlement company, which means they are to be contacted when you are struggling and when some of your debts are delinquent. They take customers in this situation through a four-step process, with the final step being to clear the debt completely.

You need to have debt of at least $7,000 in order to qualify for a debt settlement program with Century Support Services, but you may be entitled if you are just shy of this amount. They have a free consultation and it doesn't hurt to enquire, so it's worth contacting them even if your debt falls short of $7,000.

The Employees

Century Support Services have grown considerably in the last few years and currently have over 200 employees on staff. The majority of these have nothing but good things to say about the company, which is also nice to see. This is good for anyone looking for a job there and anyone with employment there, but it's also good news for potential customers.

Good customer support comes from good employee morale. If you get things right behind the scenes then you look great on the big stage, and that's exactly what Century Support Services have done here.

The Reviews

We have heard mixed things about Century Support Services. If you look at user review sites you will see nothing but good things and it is a similar story on a few leading financial sites. However, there are also those who score Century Support Services very poorly.

We've studied both of these extremes and find that the positive reviews make more sense. Some of the apparent “issues” that the low reviewing sites complain about are not actually issues at all. We can only assume that the reviewers didn't do their research or had it in for the company. We're not saying that Century Support Services are perfect, far from it (as our own Century Support Services review shows). But if you're going to criticize a company at least tell the truth, instead of picking on issues that are simply not there.

As an example, some of the issues that reviewers have had concern the fact that Century Support Services don't advertise their rates and accreditations. But…that's not true. The information is there if you are willing to look, leading us to deduce that those reviewers were not willing to looking.

Century Support Services Review

Our Century Support Services Review

We asked our team of researchers to provide us with their own take on Century Support Services. What follows is our Century Support Services review based on their findings and their opinions.

The Good

Like all good debt management companies, Century Support Services offer a free consultation to customers who contact them requiring assistance and advice in the first instance.

During this consultation a specialist will assess the caller's financial situation and determine if the potential client would qualify for the company’s services, or if they would be better off with an alternative. They tend to be very honest and upfront with this, just don't expect a prolonged counseling session if it turns out that you are not a good fit for Century Support Services.

If they are accepted into the program then clients will be asked to set up a trust account  with a FDIC insured financial institution. They will then be required to move money to this account, accumulating enough cash to ultimately help Century Support Services during the negotiation process.  Those who go through with the settlement option will pay about 70% of the original debt, with service fees then added to this amount.

This is all fairly standard practice, but one of the areas in which Century Support Services differ from the norm are the rates they offer. These range from a low of 18% to a high of 25%. This is a pretty big deal when you consider that the average rate in this industry is 25%. Century Support Services are not the cheapest, and you may not even qualify for anything less than 25%, but it's good that this is an option.

Aside from the price, there are several other advantages to taking your debt through Century Support Services:

  • There are no upfront fees
  • There are no hidden fees
  • An expert debt consultant will be assigned to you throughout the settlement process
  • They have AFCC and IAPDA accreditations
  • They have a low minimum threshold of $7,000

The Bad

There are a few things that we don't like about Century Support Services. As mentioned already, we don't feel that they are getting a deserved score elsewhere, and there is a lot of nit-picking going on, but even if you discount these issues there are still some genuine concerns that remain.

One of these is the fact that Century Support Services does not offer any counseling services, nor do they provide advice on tax laws or student loans. This is a pretty big deal, because it is common for debtors to relapse if they don't get the advice and counseling they need along with the actual debt settlements.

In short, there are other relief options that may be a better choice for your situation.

We're also not entirely sure if they have a money back guarantee or not, and Century Support Services are also only available in around half of all US states. There is also a distinct lack of educational resources on the Century Support Services website. Again, this is all about educating the debtor to make sure that they don't fall into the red again after they emerge with their financial freedom.

There are many sites out there with great resources, including the likes of Money Management (see our review here) and Freedom Debt Relief (read our review here).

Century Support Services Help

The Bottom Line

A debt settlement program can save consumers money, there is no doubt about that, and Century Support Services are a very good option if this is the service you seek. We personally feel that there are better options (such as debt management plans) and better companies, but at the same time we feel like Century Support Services doesn't get the respect that they deserve and has been unfairly and harshly criticized for what amounts to poor research on behalf of the reviewers.