Since 1991, CreditGuard of America has been aiding customers consolidate and eliminate credit card debt with the goal of reducing monthly payments by 30 to 50 percent. The company has a clean history and good track record of good interest rates to back its certified credit counselors. They also provide a limited money-back guarantee, which is uncommon in the industry. Albeit, they lack some important accreditations and have some problems with transparency.

The Good

  • Free consultation with a certified counselor
  • Over 26 years in the industry
  • ISO-certified business

Free Consultation

CreditGuard offers a no-strings-attached consultation over the phone with a certified counselor. This gives the client and counselor an opportunity to review the debt situation and determine what program, if any, is a good fit. In the case that a customer decided to enroll in the company’s services, they should expect their interest rates to drop and pay one monthly payment to cover all of their unsecured debt.

Accredited and Solid Reputation

CreditGuard has a good reputation considering the amount of time they’ve been around. The company even has some customer reviews stating that the staff is friendly and helpful. The company has a history of working hard to resolve conflicts and misunderstandings and their ISO 9001 certification indicates that it is regularly audited to ensure business legitimacy. Our reviewers like to see accreditations, it demonstrates the business’s willingness to follow best business practices and a certain level of quality in their services. View Top Rated Companies

The Bad

  • Reports of hidden fees
  • Lack of transparency
  • No AICCA or NFCC accreditations

Lack of Transparency

One of our biggest concerns with CreditGuard of America is that the monthly and upfront fees are not disclosed. In addition to this, the company does not reveal what average interest rates are for customers. With this lack of information, it is difficult for a potential client to determine if CreditGuard is the right fit for their needs. It also makes it difficult for our team to rank their services.

Lacking Accreditations

With the amount of experience CreditGuard has, it is unusual to see a company like this lacking a few of important industry accreditations like the AICCA and NFCC. This could be an indication that the company doesn’t always follow the best industry practices. Although this shouldn’t be taken as a deal breaker, it should be taken into serious consideration before enrolling with them.

Hidden Fees

There have been reviews left by customers stating that CreditGuard has hidden recurring fees. It is troubling that these fees are not disclosed at the time of signing. That being said, the company does make an effort to resolve any problems brought to their attention.

Cancellation

The company does offer a money-back guarantee and no cancellation fees, but clients will not be reimbursed the monthly administrative fee shall they decide to cancel the plan. In some special circumstances, clients are exempt from having to do this, so this guarantee policy won't affect everyone equally.

The Bottom Line

CreditGuard of America has a good reputation, with a stable and lengthy history in business. Additionally, they are ISO certified and offer a free consultation with a certified counselor. On the other hand, the company’s monthly and upfront fees along with their average interest rate are not disclosed. There are also reports of billing problems that lead us to conclude that this company needs to be more transparent with their clients. Due to this, we cannot recommend working with CitiGuard of America at this time.

About CreditGuard of America

CreditGuard of America is an independent, non-profit credit counseling agency that offers different debt and financial answers to those who need help settling their credit debts. CreditGuard offers debt consolidation programs to customers by consolidating unsecured debts into one monthly payment with a lower interest rate without having to take a new loan out. In one case, CreditGuard was able to help a customer pay off over $25,000 of credit debt in around six years. They also provide free financial education resources about home ownership, credit management, marital finances, student loans, bankruptcy, and much more.