Since 2001 DebtWave Credit Counseling has helped over 13,000 people become debt free and enjoys a large following of loyal and happy clients. The company works on consolidating credit card debt and offers a number of benefits and affordable services.
About DebtWave Credit Counseling
DebtWave is a non-profit organization that specializes in consolidation by using certified credit counselors to consolidate client debt into one monthly payment. Along with the consolidation process, DebtWave can also help decrease interest rates on debts.
This company also provides education to clients who may profit from understanding how debt works, including, how to read credit reports, making budgets, and forming attainable financial goals.
DebtWave Credit Counseling are based in San Diego, California, and were founded back in 2001. They are a small company of just a dozen or so employees, and they seem to be a fairly tight knit unit (albeit not one without its problems, as discussed a little later on).
They are a non-profit that provides services to debtors in 46 states and promise to help each customer become debt free within 5 years.
DebtWave Credit Counseling Review
Now that you know the who and the what, it's time to focus on the why. DebtWave Credit Counseling are a highly rated debt relief company that gets a lot right, ticks a lot of boxes and is definitely worth checking out, but they are not without their faults.
- Very respectable interest rates
- Low monthly fees (as low as $10 in some cases)
- A huge number of positive customer reviews
With certified debt specialists to guide clients along every step of the consolidation process, DebtWave is able to offer reasonable monthly fees anywhere between $10 and $49. Additionally, their interest rates are competitive within the industry at around 7%. Between the low monthly fee and reasonable interest rates, clients end up saving a lot more than anticipated.
Loyalty and praise aren't in short supply when it comes to DebtWave. Due to the company’s policy on transparency, customers feel satisfied and happy with the services provided. Unlike the complaints customers have about other companies, clients report feeling valued and cared for when working with them.
- Not licensed in Colorado, Kansas, New York, and Other States
- Limited customer service hours
DebtWave has restricted customer service hours and this can be an issue for some clients. Presently. they are only open on Monday to Thursday from 7am to 5pm (PST), and Fridays 7am to 4pm (PST). These hours might end up making them difficult to get a hold of if you need to speak to somebody.
DebtWave is not licensed to operate in NY, MD, KS, and CO during this time. This is obviously a let down for anybody living in these states, especially when you consider that some of DebtWave Credit Counseling's competitors offer services in all 50 states.
But there are great (and not so great) companies available in these states as well. Just take a look at our reviews to find the ones that work best for you. The following are available in at least a handful of the omitted states above:
Working for DebtWave Credit Counseling
Employees don't make a lot of money working for DebtWave Credit Counseling, or at least that's what we have been told. This is one of the biggest complaints that current and former employees have, but for a non-profit company of this type it is to be expected.
Employees usually take on jobs like this because they are looking for experience and training, and they also want to help others. Such is the case with many staff currently working at DebtWave Credit Counseling. But they also choose jobs like this because of the typically friendly atmosphere and that's something that some workers have seemingly struggled with.
We have heard from employees who don't believe that they have been treated the way they should have been; employees who believe that others are getting more benefits, more attention and even more pay, and that there is often a tense and uncomfortable atmosphere.
However, it's important to know that these are just the thoughts of a few employees and on the whole this seems like a very respectable company to work for.
The Bottom Line
We're always very suspicious of companies that have nothing but positive reviews, even if those reviews are from customers. We never want to accuse any companies of doing anything unethical, but some companies are known to fake reviews and to do it to an extent where it becomes blatantly obvious.
In this case, however, the vast majority of their reviews seem legitimate. In fact, our suspicions weren't raised at all when cycling through these reviews, suggesting that maybe they are as good as those high average ratings suggest. Either that or they have a very good marketing strategy that requests reviews from customers who have had nothing but good experiences.
In any case, this is a great company with great rates, and one that doesn't really put a food wrong.
DebtWave Credit Counseling has a loyal and happy clientele base for a reason; they provide great customer service and competitive interest rates. With this sort of proven track record, we would most certainly recommend DebtWave to anyone living in their 46-state service area.