In 2014, a small team of dedicated individuals started a company that they named Tax Defense Partners. Their goal was to provide fast, efficient, expert tax services to clients in need and to an extent they have done just that. However there are a number of negative customer reviews that make us question this company and the services that they provide.
About Tax Defense Partners
- Address: 6345 Balboa Blvd Building 1, Suite 105, Encino, CA 91316-5238
- Web Address: http://www.taxdefensepartners.com/
- Date of Founding: 9/30/2014
- Contact Number: (800) 600-4300
- BBB Accredited? Yes, since 2016.
Tax Defense Partners are relatively new when compared to their more experienced rivals, but they have made a big impact in the few short years that they have been active. They are run by a team of hard-working, highly-experienced tax experts, with Patrick Cox at the helm as the CEO.
Tax Defense Partners are accredited by the BBB and there are a huge number of positive reviews out there for them, with most complaints seemingly being resolved without too much trouble. However, there are some issues with this company, some reasons why you might want to consider one of their rivals instead or even try a different sector altogether. We explain this in more detail in our own Tax Defense Partners review, which can be found further down this page.
There are a lot of positive reviews out there for Tax Defense Partners, but this doesn't mean that they are a great company. Most companies, even the bad ones (although not the atrocious and scam ones) will have more happy customers than angry ones. It's the proportion of positive and negative experiences that matter, as well as the things that the reviews are saying, and when you take a closer look at Tax Defense Partners there are some concerns.
It seems that the customers who have left negative reviews have had really poor experiences and they are raising a lot of concerns, from the way that Tax Defense Partners do business to the customer support, the prices, the expertise, and even the owner, with one suggesting that he wasn't as credible as made out.
We wouldn't quite go this far, and just because someone owns more than one company and is an expert in more than one area doesn't make them suspicious. However, many of the other issues mentioned are a concern and we discuss these ourselves in our own Tax Defense Partners review.
Our Tax Defense Partners Review
Now it's time to see what our reviewers thought of Tax Defense Partners. But before we do, there are a couple things we should note. Firstly, this is just our opinion and it is based on our research and our experience, your experience may differ and Tax Defense Partners is a perfectly credible and legitimate company. Secondly, this review is updated on a regular basis and our opinion of Tax Defense Partners has actually improved since we first added this page. Our rating has therefore changed over the years, although it's still quite low.
Before we look at the things that we don't like about Tax Defense Partners let's highlight the positives, the things that they actually get right and do really well.
You’ll find a full team of Enrolled Agents, Tax Attorneys, and CPA’s on Tax Defense Partners. It is a team you will be happy to have on your side and one that can work hard for you and your money.
They are all Certified Tax Resolution Specialists of the American Society of Tax Problem Solvers. These ASTPS’s offer training in tax resolution and specialized educational services for industry professionals. The company specializes in tax liens, bank levies and wage garnishment.
Variety of Services
Tax Relief Partners offers a multitude of services, covering pretty much everything that has to do with taxes and the IRS. This includes assistance with tax returns, foreign transactions, wage garnishments, bank levies, tax liens, payroll taxes, bank accounts, audit representation, penalty abatement, and much more. If it has anything to do with tax and requires an expert approach then Tax Defense Partners can help.
A free consultation is a standard service offered by companies in this sector, and you will find it everywhere from Southwest Tax Relief to Trinity Debt Management, which is to say that it's part of the best and the worst, the biggest and the smallest. However, there are companies that don't offer it and companies who abuse it to employ pressure selling tactics, so it's still a welcome sight.
Now it is time for the things that we don't like about Tax Defense Partners. There are some worrying factors here, but are they enough for a bad review on the whole?
No Money-Back Guarantee
There is little to no information about a money-back guarantee on the Tax Defense Partners website. This is unsettling and could be part of the reason why this company has received so many negative reviews online. Maybe this will change, maybe it exists and we just overlooked it, but we would be very surprised if that was the case.
A money-back guarantee provides assurance to the customer that the company will either save them money by doing their job or by giving them their funds back. Without it, there is more of a risk element and that puts customers off.
Being a young company can be a problem for some, and fine for others. There just hasn’t been enough time for Tax Defense Partners to fully establish a reputation yet and this is a determining factoring in our relatively low score.
We have seen numerous negative reviews written about the company, with complaints about high fees, a lengthy and difficult application and a lack of transparency. There are positive ones as well, as we mentioned at the outset of this guide, but it seems that the biggest and most eye-catching reviews are negative and that is a serious concern.
The Bottom Line
The venom in the negative reviews, as well as the sheer number of them, makes us wonder what is going on with Tax Defense Partners and we're sure that potential customers will be thinking the same thing.
A part of the problem is that the company fails to clearly define a refund policy, which can be a deciding factor for many customers. They may have a broad spectrum of services offered, but with so much negative feedback, we cannot recommend them. We advise people to look elsewhere. There is no shortage of top tax companies out there, including Optima Tax Relief.